Booking T&C's.

Terms & Conditions

Thank you for considering Kristi K Makeup and Hair (ABN 94659671656) for your next event. 

 

Booking a service with Kristi K Makeup and Hair confirms that you understand and agree to the following Terms & Conditions.

OPENING HOURS

Kristi K Makeup and Hair is a mobile and home based business, located on McCulloch Road, Blacktown. Kristi is available, by appointment only, 7 days a week.

 

Appointments can be booked online during the following hours:

Monday to Saturday - 7am - 4.30pm.

Sunday - 7am - 1pm. (After 1pm by request only)

 

For appointments outside of these hours, it is by request only and will depend on availability. Bridal bookings can be booked outside of these hours, which will be communicated to you by Kristi. Please note, an additional surcharge may apply for appointments booked prior to 6am and after 6pm.

 

The following days are an exception:

Australia Day - CLOSED

Anzac Day - CLOSED

Christmas Day – CLOSED

Boxing Day - CLOSED

 

Kristi K Makeup and Hair will inform you via Instagram or Facebook if makeup services are unavailable for any other days or times.

 

Please Note: Public Holidays may be booked by request only, however a surcharge of $30.00 will incur.

Service Info

Kristi K Makeup and Hair offer both mobile services and studio services.

 

Studio services are booked at Kristi's home studio located on McCulloch Road in Blacktown. Studio service pricing is discounted as no travel is required.

Mobile services can be booked at your home or another location of your choosing. The service price includes travel within 25kms of McCulloch Road, Blacktown. Outside of that area, a travel fee will be charged. When booking a mobile service online, only enough time is allocated for the service and 25kms of travel time. Please do not book online if you are located more than 25kms from McCulloch Road, Blacktown. Get in touch for a travel fee quote and Kristi will book you in to allow additional travel time.

All makeup services include complimentary lashes and a sample pot of the lipstick used for touch ups throughout the day.

Travel Fees

A travel fee will be charged when travelling more than 25kms in any direction from McCulloch Road, Blacktown 2148. Travel fees start from $20 and will be charged for the round trip, there and back. The exact fee will be quoted at the time of your enquiry, based on the location of the destination and it will be itemised on your quote.  The cost of any tolls will also be added on top of the travel fee.

 

For any interstate or international travel, all costs are to be paid at the expense of the client. Costs may include, but are not limited to, flights, accommodation, transportation, baggage fees, parking etc. Please contact me directly for a personal quote for this type of travel.

BOOKING FEE/DEPOSITS

Bridal and Wedding Day Booking Fee/Deposit

Bookings are subject to availability. A booking fee of 20% will be required for all bridal and wedding day bookings. Booking fees are NON-REFUNDABLE.

 

Booking fees will need to be paid within 14 days of the booking being taken to secure your wedding date. You will receive a personalised quote with all payment details included. Your appointment will be confirmed and secured once the booking fee has been received by bank deposit or PayPal. A receipt will be provided once deposit has been received with the remaining balance.

 

If the booking fee has NOT been paid within 14 days, unless instructed otherwise by Kristi K Makeup and Hair, then your booking will be cancelled. An explanation will be made to you at the time of cancellation.

 

If you choose to reschedule your wedding day and Kristi K Makeup and Hair have availability, your booking fee will be transferred to that day.

 

If Kristi K Makeup and Hair is available for your wedding date, and you would like a trial before paying the booking fee, please organise an appointment asap to avoid disappointment. Unfortunately your date cannot be held without a booking fee.

 

All Other Services Booking Fees/Deposits

Bookings are subject to availability. A booking fee of $20 per person and per service will be required for ALL bookings. Eg: If booking an appointment for hair AND makeup a $40 booking fee will be required per person. Booking fees are NON-REFUNDABLE.

 

Booking fees will need to be paid at the time of booking or within 48 hours. Your booking will not be confirmed unless a booking fee has been paid. The booking fee will be taken off your total on the day of your appointment. If booking online, a confirmation email will be sent to you immediately. All other bookings will receive an invoice with the payment recorded once it has been received. This will confirm your appointment.

 

If the booking fee has NOT been paid within 48 hours, unless instructed otherwise by Kristi K Makeup and Hair, then your appointment will be cancelled without any notice.

 

If you need to reschedule to a different day or time, please do so by logging in to your account online or by contacting Kristi directly. Your booking fee will be transferred to the new booking. Please try to reschedule earlier than 48 hours BEFORE your appointment as a new booking fee may be charged if rescheduled writhing 48 hours.

 

PAYMENT OPTIONS

Kristi K Makeup and Hair accepts cash (preferred), MasterCard, Visa, PayPal and Bank Transfer (osko and pay ID). Eftpos facilities are available via Square and will incur a 1.9% surcharge per transaction.

 

All prices are in Australian Dollars and do not include GST.

 

Payment Details

PayPal -

hello@kristikmakeup.com

 

Bank Transfer -

Commonwealth Bank

Makeup by Kristi

BSB 063-097

Account 19604505

 

Pay ID -

hello@kristikmakeup.com

 

Online Booking Payments

Booking fee payments can be made online via credit card (visa, mastercard, amex) or PayPal. If you would prefer to do a bank deposit, please select 'Cash Payment' at time of booking and contact Kristi K Makeup and Hair immediately.

 

You will receive an email confirming your appointment has been booked. An email will also be sent to Kristi, notifying her of your appointment along with a payment receipt.

 

The remaining balance will need to be paid on the day of your appointment. This can be paid using the correct cash (preferred), eftpos (+1.9% surcharge) or bank transfer via OSKO or pay ID. All payments must be paid BEFORE you leave your appointment.

 

Bridal Booking Payments

Booking fee payments can be made via PayPal or bank deposit. Payment details will be listed on your quote or invoice. Please include your name and date in the description (eg: Kristi150520). A screenshot of the transfer will need to be sent to Kristi, either by text 0405283795 or email hello@kristikmakeup.com.

 

The remaining balance will need to be paid with the correct cash on the day, or up to 5 days prior to your wedding, if paying via bank deposit. The person who made the booking will be responsible for payments, so please ensure you have collected everyone's payments BEFORE your appointment time. Kristi will not accept the full payment outside of the above time frame under any circumstances.

 

All Other Booking Payments

An invoice will issued with the amount of your service and the booking fee amount will be communicated to you by Kristi. The payment details will be listed on the invoice and can be made via PayPal or bank deposit. Please include your name and date in the description (eg: Kristi150520). A screenshot of the transfer will need to be sent to Kristi, either by text 0405283795 or email hello@kristikmakeup.com.

 

The remaining balance will need to be paid on the day of your appointment. This can be paid using the correct cash (preferred) or eftpos (+1.9% surcharge). In special circumstances, Kristi will allow you to pay via an OSKO payment using your banking app. This must be paid BEFORE you leave your appointment.

Cancellations

Please allow at least 48 hours notice if cancelling or rescheduling your appointment. All booking fees are non-refundable and will be kept as a cancellation fee. This will cover any time spent on administration and loss of other bookings caused by allocating your appointment. Rescheduling an appointment within 48 hours of your appointment time will incur a new booking fee and your original booking fee will be kept as a cancellation fee.

 

In the extremely unlikely event that Kristi is unable to fulfil your booking due to circumstances beyond her control (severe illness, personal emergency etc), Kristi will try to find another highly recommended, reputable and competent artist for your appointment. They will receive a brief (if applicable) and any other information needed. Your booking fee will be transferred to the artist. If Kristi is unable to find a suitable replacement, your booking fee will be fully refunded or a credit note will be issued for the amount, to be used within 12 months from the date of issue.

 

In the event of a pandemic, natural disaster or something similar, and your event or wedding is postponed due to government restrictions, Kristi will provide you with dates she is NOT available and do her best to make herself available for your new date. Your booking fee will be transferred to the new date. If you have chosen to cancel your wedding due to government restrictions or have chosen a date that Kristi is unavailable and can not accommodate your booking at all, unfortunately no refunds will be given as booking fees/deposits are non-refundable.

 

PRICE CHANGES

Kristi K Makeup and Hair has the right to change any price, at any time without any notice. An exception will apply if a client has secured an appointment and/or paid any booking fee prior to the price change. When booking any service with Kristi K Makeup and Hair, the client agrees to these prices.

Refunds

Kristi does not offer refunds for any completed services. Therefore if you are in any way dissatisfied, the onus is on the client to discuss with Kristi while she is on location. All discussions regarding refunds/discounts will be entered into on a case-by-case basis.

Parking

In the event that any hotel/motel and metered parking fees are incurred based on the location of the booking, the client will be required to cover the charges. As Kristi carries a lot of equipment and works on an appointment schedule, parking will need to be provided as close as possible to the location. If onsite parking is not available you must notify Kristi immediately so other arrangements can be made.

 

Valet parking will be used if it is the only parking at the hotel and will be charged to the clients room. If parking cannot be charged to the room or the client cannot pay it at the time of the appointment, a copy of the receipt and an invoice with the amount will be sent to the client to be paid within 7 days.

 

Please be aware that parking delays caused by the client may result in Kristi not being able to start the service on time, finish the total services booked or get to the service at all. Kristi recommends that onsite parking be provided to avoid disappointment.

 

Early Morning and After Hours Booking Fee

An early morning fee of $50 per hour may apply for any appointments prior to 6.30am. An after hours fee may apply for any appointment after 6pm. This will be quoted on a case by case basis, at the time of your enquiry. 

Clients Responsibility

Allergies

Kristi or any other artist working with her, are not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to notify Kristi, prior to the appointment, if you have sensitive skin or have any known allergies. You are more than welcome to bring your own product that you are familiar with and Kristi will be happy to apply that for you instead. Kristi cannot make guarantees surrounding the quality of the product(s) you supply for her to use.

Skin and Hair Preparation

Please ensure that for all makeup services your skin has been cleansed, moisturised and is free of any makeup products.

 

For all hair services we recommend washing your hair the morning or night BEFORE your appointment. Please ensure it is dry and any frizz or curls have been smoothed out prior to the service (unless otherwise discussed). When washing your hair, Kristi suggests for you to do a double shampoo and only lightly condition the mid lengths to ends ensuring this is thoroughly washed out. Kristi also recommends avoiding the use of any hot tools (blow dryer is ok) and products prior to the commencement of your hair service. 

PHOTOS

To assist with future hairstyles and makeup looks and for promotional proposes, Kristi may take photos prior, during and upon completion of any styles and looks she creates. These photos may be used for public display (website, social media, business cards, etc). If you are uncomfortable with this and wish for your images not to be used, please advise Kristi ahead of time, otherwise it is presumed that you agree for her to use your images as she sees fit.

MEDICAL DISCLAIMER

The contents and advice on this website are for general informational purposes only and should not be substituted for seeking the advice of a medical professional. We accept no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products and equipment offered by Kristi K Makeup and Hair. By making a booking with us you acknowledge and accept this policy and release us from any liability if such a situation should arise.

 

Kristi K Makeup and Hair has the right to refuse working on someone who presents with any contagious disease, virus or transmittable infection or condition. Please disclose of any of the above or illness prior to your appointment.

Please note, all terms and conditions are subject to change without notice.

 

The client understands that once they pay the booking fee, they are legally bound by this document.